FAQ
Photo Scanning Questions
Types/sizes of photos we can/cannot scan. How much does it cost to have photos scanned? What are ‘loose’ photographs? Do you scan photo albums? Do you scan negatives or slides? How are my new digital photos supplied to me? What do I do with the ZIP file you sent me? Can you dispose of my old photos after scanning? What resolution do you scan my photos at? Do I need to upgrade to 1200 dpi? What format are my images saved in? Can I put my photos onto a digital photo frame? Can you transfer old photo CDs? Can you organise my photos into folders? Will my photos be rotated and cropped? Do you restore photos? How long does it take to complete my order? I’m in a hurry. Can you scan my photos quicker? How should I package my photos? Can I drop off/collect my photos? Will my photos be scanned/returned in the same order? Which courier will you use to deliver my photos back to me? How can I check the status of my order? Why haven’t I received any emails from you? I haven’t received my download link. Do you keep a copy of the photos you scan for me? Do you scan embarrassing/adult material?
Gift Voucher Questions
What value can vouchers be made up to? How will the voucher be delivered? Can the voucher be used for more than one transaction? How long are vouchers valid for? I have received a voucher. How can I check the balance/expiry date?
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