Terms & Conditions

Welcome to Best Photo Scan! These terms and conditions outline the rules and guidelines for using our photo scanning services. By engaging with our services, you agree to comply with these terms. Please read them carefully.

1. Services Provided

We offer the following services:

  • Scanning of physical photos.
  • Basic editing, including rotation, cropping, and enhancement of scanned images.
  • Delivery of digital images via a download link, USB, SD card, or DVD (as selected by the customer).
  • Gift vouchers to any value, which can be used towards our services.
  • We reserve the right to refuse to scan or process any photos that we deem unsuitable, including but not limited to damaged, sticky, too small/large. In such cases, the customer will not be charged for these photos. For additional details regarding the types of photos we are able to scan and those we cannot, please refer to our help article here: Types/sizes of photos we can/cannot scan.

2. Customer Responsibilities

  • Posting Photos: Customers are responsible for securely packaging and posting their photos to us. We recommend using a tracked and insured delivery service, as Best Photo Scan is not liable for any loss or damage during transit to us. Please refer to our packaging guidelines available here: How should I package my photos?
  • Photo Ownership: By sending us your photos, you confirm that you are the rightful owner or have permission to use and reproduce the images.
  • Photo Condition: We will handle your photos with care, but we are not responsible for pre-existing damage or deterioration.

3. Payment Terms

  • Deposit: A 25% deposit is required to confirm your order. This deposit is non-refundable once work has commenced.
  • Automatic Balance Collection: By agreeing to these terms, you authorise us to automatically charge the remaining balance to the original payment method upon completion of the scanning services. If the automatic charge fails, we will notify you, and payment must be made within 7 days to avoid delays in delivering your scanned images.
  • Payment Methods: We process payments through credit and debit cards utilising Stripe as our payment processor.
  • VAT Information: Best Photo Scan is not VAT registered, and all prices quoted are VAT-free.

4. Delivery

  • Digital Delivery: All orders will be delivered electronically through the file-sharing platform, Smash, and will be sent to the provided email address. Please ensure that the email address is accurate.
  • Physical Delivery: We offer electronic copies on USB, SD, and DVD, depending on the selected order options.
  • Return Delivery: Delivery timelines and cost will be communicated to you upon confirmation of your order. While we strive to meet these timelines, we are not liable for delays caused by unforeseen circumstances.

5. Gift Vouchers

  • Gift vouchers can be purchased for any value and used towards any of our services.
  • Vouchers are valid for 12 months from the date of purchase.
  • Vouchers cannot be exchanged for cash or refunded.

6. Cancellations and Refunds

  • Cancellations: If you wish to cancel your order, please notify us immediately. If work has already commenced, the 25% deposit is non-refundable and you may be liable for additional costs incurred.
  • Refunds: Refunds are only issued in exceptional circumstances, such as if we are unable to complete the service for any reason.

7. Data Retention

  • We keep a copy of your scanned images for a period of 30 days following the scanning process to accommodate any potential issues or requests for re-delivery.

8. Liability

  • We take utmost care in handling your photographs. However, we are not liable for damage to photographs caused by pre-existing conditions (e.g., fragility, mold, etc.) or deterioration of photos during transit to or from our premises.
  • We are not responsible for any loss or damage to digital files once they have been delivered to the customer.

9. Privacy and Data Protection

  • We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Your personal data will only be used for the purpose of providing our services and will not be shared with third parties without your consent.

10. Ownership and Copyright

  • You retain ownership of the original photographs and the digital scans.
  • By using our services, you grant us a limited license to handle, scan, and store your photographs solely for the purpose of providing the service.
  • We will not use, reproduce, or distribute your photographs for any other purpose without your explicit consent.

11. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

12. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:
Best Photo Scan
13 Leeward Park, Ayr, KA7 4XF
info@bestphotoscan.co.uk

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Thank you for choosing Best Photo Scan!